Maintenance
Engineer Coordinator
Passionate, Enthusiastic, Customer Focused
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You're Perfect For YorPower
Job Title: Engineer Coordinator
Reports to:
Service Cooridination Supervisor
Based from:
Our head office in Sherburn in Elmet - LS25.
Main purpose of the job:
As an engineer coordinator/controller you will be office based in Sherburn in Elmet, where you would allocate maintenance and service jobs into the service engineer schedules.
You will hold accountability for the satisfaction of your assigned service engineers’ customers, ensuring that schedules are met.
This role would test your planning and communication skills, and you will be the first port of call for customers. The challenge in this role is to keep them satisfied, while at the same time, keeping your engineers in the loop and assist with any issues they come across.
Main Duties:
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Taking calls from customers regarding the breakdown of back-up power systems
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Organising Engineers to attend customer's sites.
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Ensuring engineers are allocated correctly.
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Taking responsibility for work and ensuring all jobs are completed efficiently.
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Service administration.
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Responding to customer queries in a professional and timely manner.
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Working closely and supporting the sales team with their questions and requests.
Personal Qualities
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Good organisational skills
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Reliability and dependability
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Literacy & numeracy
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Well presented
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Self-motivated
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Upbeat and energised
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Team player
Remuneration & Benefits
£26k per annum
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Company ownership through the Employee Owned Trust (after qualifying period).
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Company pension scheme.
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Life assurance.
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Enhanced sick pay provision.
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Enhance maternity pay provision.
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Enhanced holiday allowance based on length of service.
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Summer Awards Party & Christmas Party.
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Employee Assistance Program (EAP) run by BUPA. 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
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Annual employee engagement to improve culture.
The Culture
YorPower pride themselves on a supportive and fun culture. All employees have regular health checks, access to an Employee Assistance Program (EAP) and our Managing Director has trained himself as a Mental Health First Aider.
Employee retention is strong. Promotions are always sought internally before we recruit.
Our customer service is consistently high as the management team believe if our employees are happy our customers are happy.
Oh, and you should be prepared for odd fancy dress day in aid of a worthy charity now and again. The Christmas sing-along video is always great fun as well.
