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Rapid Response For a Client in Crisis

Recently, the YorPower UPS team were tasked with urgently supplying, installing and commissioning a new UPS unit for a Laser Eye Surgery as they had a 15-year-old UPS on site that unfortunately had not been maintained since 2019.

They needed their UPS back up and running within 2 days as they had surgeries booked in and could not risk carrying them out without back up power, meaning they would be cancelling them if the UPS issue was not resolved.

After making contact with YorPower, an urgent Teams call was arranged with the client to discuss their exact needs and timelines.

We offered them a like for like solution but the lead time of this was approximately 5 weeks which they could not wait for as they needed to perform laser eye surgeries - so back up power was an absolute must have.

Therefore, we came up with a plan of action which involved installing a 10kVA single phase Riello S3M unit and 200 number of 12v 9ah batteries housed in a separate cabinet.

Once the unit and parts were ordered, UPS engineer, Jack, travelled to Riello HQ in Wrexham to collect all the kit. Within 2 days of first contact with the client, Dylan and Lead UPS engineer, Annmarie, headed to site to strip out the existing install and prepare for the new. The UPS was situated on the roof of the building with only a lift for access which had a 400kg weight limit. From there it was over the roof which was covered in gravel, which was tricky for the team to transfer the equipment.

The kit arrived via Jack, and the team of 3 started the build. Altogether, the installation took around 3 hours and the UPS was commissioned at 19:45 that evening and tested on load. Within 2 day of initial contact, the Laser Eye Surgery had a reliable UPS unit up and running and could continue business as usual.

The customer was so impressed with the quick response and resolution of the team, that they have now awarded YorPower with the UPS and Generator maintenance contracts which include two visits per year.

They also provided great feedback to the team involved:

“Annmarie is really great in explaining intricate and technical bits of UPS in terms which we can understand well in order to make an informed decision”

“Annmarie and Kerry were so very helpful and went to great lengths to help us in a crisis”

For all UPS Maintenance and Servicing related enquiries, please email us at

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