Operational
Parts Admin
Passionate, Enthusiastic, Customer Focused
You're Perfect For PPSPower
Apply today at Careers@ppspower.com
Job Description: Operational Parts Administrator
Job Title:
Operational Parts Administrator
Reports to:
Parts & Warehouse Supervisor
Main purpose of the job:
We have an exciting opportunity for an ambitious individual to join a dynamic and hardworking parts team. Reporting to our Parts Supervisor you will be inputting data for all our parts and asset information. You will assist with the ordering of parts to enable our engineers to efficiently carryout their works in the field.
You will be part of the overall team both internal and external and work together to achieve the targets set from the board and the management team.
Main Duties:
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Support the service team and sales team to progress jobs ready to be planned in.
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Manage stock effectively and contribute to ensuring we can deliver excellent service on site.
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Assist with technical knowledge on the ordering of parts / prebuilds when engineers ask for assistance.
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Place orders for the business and its requirements.
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Pick and Pack stock ready to be distributed to the engineers.
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Maximise distribution by planning effectively
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Apply various sales skills to capitalise on commercial opportunities through negotiation of prices/up selling.
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Maintain a high level of pro-active telephone contact with both existing and prospective suppliers.
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Pro-actively seek best pricing by targeting a combination of lapsed suppliers, existing suppliers and prospective suppliers.
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Effectively deal with telephone enquiries requesting quotations; compiling information on the desired requirements.
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Support quotation pricing from enquiries received in a timely manner.
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Liaise between service operations and internal sales to efficiently answer general enquiries.
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Meet and exceed the agreed specific performance objectives.
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Achieve team targets as set by the Management Team within the agreed time scale.
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Ensure all prospects and orders received are entered into the simPro system accurately.
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Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team relationships exist.
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You should have excellent attention to detail when entering information in to our internal systems.
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Strong customer service background or aptitude
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Sound relationship building skills with customers / suppliers
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Cross-discipline team working
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Can demonstrate the ability to go the extra mile, to exceed expectations
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Excellent telephone manner
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Excellent time management and personal organisational skills
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Ability to work to deadlines
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Ability to work without close supervision
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Ability to work closely to instructions
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Excellent numeracy skills
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Excellent communication skills
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Strong attention to detail
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Proficient at Microsoft Office
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Demonstrates a good level of negotiation skills with internal and external customers, suppliers
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Ability to demonstrate effective interpersonal and influencing skills
Qualifications:
Maths & English - GCSE (or equivalent) grades A-C
Personal Qualities
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Well presented
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Professional
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Enthusiastic
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Flexible
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Proactive
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Punctual
Remuneration
£21.5k + company bonus scheme.
The Culture
PPSPower proud themselves on a supportive and fun culture. All employees have regular health checks, access to an Employee Assistance Program (EAP) and our Managing Director has trained himself as a Mental Health First Aider.
Employee retention is strong. Promotions are always sought internally before we recruit.
Our customer service is consistently high as the management team believe if our employees are happy our customers are happy.
Oh, and you should be prepared for odd fancy dress day in aid of a worthy charity now and again. The Christmas sing-along video is always great fun as well.
